{"id":38,"date":"2017-03-05T16:26:11","date_gmt":"2017-03-05T16:26:11","guid":{"rendered":"http:\/\/kanawasco.co.ke\/?page_id=38"},"modified":"2025-10-15T12:22:07","modified_gmt":"2025-10-15T12:22:07","slug":"about-us","status":"publish","type":"page","link":"https:\/\/kanawasco.co.ke\/?page_id=38","title":{"rendered":"About Us"},"content":{"rendered":"<p>[et_pb_section admin_label=&#8221;section&#8221; fullwidth=&#8221;on&#8221; specialty=&#8221;off&#8221;][et_pb_fullwidth_slider admin_label=&#8221;Fullwidth Slider&#8221; show_arrows=&#8221;off&#8221; show_pagination=&#8221;on&#8221; auto=&#8221;off&#8221; parallax=&#8221;on&#8221; auto_ignore_hover=&#8221;off&#8221; parallax_method=&#8221;off&#8221; remove_inner_shadow=&#8221;off&#8221; background_position=&#8221;default&#8221; background_size=&#8221;default&#8221; hide_content_on_mobile=&#8221;off&#8221; hide_cta_on_mobile=&#8221;off&#8221; show_image_video_mobile=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_letter_spacing=&#8221;0&#8243; button_use_icon=&#8221;default&#8221; button_icon_placement=&#8221;right&#8221; button_on_hover=&#8221;on&#8221; button_letter_spacing_hover=&#8221;0&#8243; header_text_color=&#8221;#ffc44a&#8221; body_text_color=&#8221;#ffc44a&#8221; button_text_color=&#8221;#ffc44a&#8221; button_bg_color=&#8221;rgba(32,49,91,0.66)&#8221; header_font=&#8221;Trebuchet||||&#8221; body_font=&#8221;Trebuchet||||&#8221;] [et_pb_slide heading=&#8221;KANAWASCO&#8221; button_text=&#8221;Maji Safi,Maisha Bora&#8221; button_link=&#8221;#&#8221; background_image=&#8221;http:\/\/kanawasco.co.ke\/wp-content\/uploads\/2017\/03\/Water-1.jpg&#8221; background_color=&#8221;#ffffff&#8221; alignment=&#8221;center&#8221; background_layout=&#8221;dark&#8221; background_position=&#8221;default&#8221; background_size=&#8221;default&#8221; use_bg_overlay=&#8221;off&#8221; use_text_overlay=&#8221;on&#8221; text_overlay_color=&#8221;rgba(34,51,93,0.83)&#8221; allow_player_pause=&#8221;off&#8221; text_border_radius=&#8221;5&#8243; header_font_select=&#8221;Raleway&#8221; header_font=&#8221;Raleway||||&#8221; body_font_select=&#8221;Open Sans&#8221; body_font=&#8221;Open Sans||||&#8221; custom_button=&#8221;off&#8221; button_font_select=&#8221;default&#8221; button_font=&#8221;||||&#8221; button_use_icon=&#8221;default&#8221; button_icon_placement=&#8221;right&#8221; button_on_hover=&#8221;on&#8221; header_text_color=&#8221;#ffc44a&#8221; body_font_size=&#8221;20&#8243; body_font_size_tablet=&#8221;20&#8243; body_font_size_phone=&#8221;20&#8243; body_text_color=&#8221;#eeee22&#8243;][\/et_pb_slide] [\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section admin_label=&#8221;section&#8221; inner_shadow=&#8221;off&#8221; parallax=&#8221;off&#8221; transparent_background=&#8221;off&#8221; allow_player_pause=&#8221;off&#8221; parallax_method=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; make_equal=&#8221;off&#8221; use_custom_gutter=&#8221;off&#8221;][et_pb_row admin_label=&#8221;row&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; use_custom_gutter=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; background_color=&#8221;#ffffff&#8221; allow_player_pause=&#8221;off&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221; make_equal=&#8221;off&#8221; parallax_1=&#8221;off&#8221; parallax_method_1=&#8221;off&#8221; parallax_2=&#8221;off&#8221; parallax_method_2=&#8221;off&#8221; parallax_3=&#8221;off&#8221; parallax_method_3=&#8221;off&#8221; column_padding_mobile=&#8221;on&#8221;][et_pb_column type=&#8221;1_3&#8243;][et_pb_blurb admin_label=&#8221;Blurb&#8221; title=&#8221;Comprehensive Water Solutions&#8221; url_new_window=&#8221;off&#8221; use_icon=&#8221;off&#8221; font_icon=&#8221;%%173%%&#8221; icon_color=&#8221;#ff9e4a&#8221; use_circle=&#8221;off&#8221; circle_color=&#8221;#2ea3f2&#8243; use_circle_border=&#8221;off&#8221; circle_border_color=&#8221;#2ea3f2&#8243; icon_placement=&#8221;top&#8221; animation=&#8221;top&#8221; background_layout=&#8221;light&#8221; text_orientation=&#8221;center&#8221; use_icon_font_size=&#8221;on&#8221; header_text_color=&#8221;#f0daad&#8221; body_text_color=&#8221;#ffc44a&#8221; background_color=&#8221;#5c62af&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; body_font=&#8221;Raleway||||&#8221; body_font_size=&#8221;17&#8243; header_font=&#8221;Raleway||||&#8221; image=&#8221;http:\/\/kanawasco.co.ke\/wp-content\/uploads\/2017\/03\/16fa665f70d204c127ad99b599e00de6_last-week-burbank-water-and-water-faucet-clipart_288-288.png&#8221;]<\/p>\n<p>KANAWASCO seeks to provide clean and reliable water supply for the residents of Kapsabet and Nandi Hills and its environs<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243;][et_pb_blurb admin_label=&#8221;Blurb&#8221; title=&#8221;Forward Thinking&#8221; url_new_window=&#8221;off&#8221; use_icon=&#8221;off&#8221; font_icon=&#8221;\ue070&#8221; icon_color=&#8221;#ff9e4a&#8221; use_circle=&#8221;off&#8221; circle_color=&#8221;#2ea3f2&#8243; use_circle_border=&#8221;off&#8221; circle_border_color=&#8221;#2ea3f2&#8243; icon_placement=&#8221;top&#8221; animation=&#8221;top&#8221; background_layout=&#8221;dark&#8221; text_orientation=&#8221;center&#8221; use_icon_font_size=&#8221;off&#8221; body_font=&#8221;Raleway||||&#8221; body_font_size=&#8221;17&#8243; body_text_color=&#8221;#ffc44a&#8221; background_color=&#8221;#5c62af&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; header_text_color=&#8221;#f8ed98&#8243; header_font=&#8221;Raleway||||&#8221; image=&#8221;http:\/\/kanawasco.co.ke\/wp-content\/uploads\/2017\/03\/dir6R9zkT.png&#8221;]<\/p>\n<p>We are keen on ensuring sustainability in provision of our services.We recognize the importance that the population plays in the implementation and success of water projects.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243;][et_pb_blurb admin_label=&#8221;Blurb&#8221; title=&#8221;Excellent Customer Service&#8221; url_new_window=&#8221;off&#8221; use_icon=&#8221;off&#8221; font_icon=&#8221;\ue028&#8221; icon_color=&#8221;#ff9e4a&#8221; use_circle=&#8221;off&#8221; circle_color=&#8221;#2ea3f2&#8243; use_circle_border=&#8221;off&#8221; circle_border_color=&#8221;#2ea3f2&#8243; icon_placement=&#8221;top&#8221; animation=&#8221;top&#8221; background_layout=&#8221;light&#8221; text_orientation=&#8221;center&#8221; use_icon_font_size=&#8221;off&#8221; header_font=&#8221;Raleway||||&#8221; header_text_color=&#8221;#f8ed98&#8243; body_font=&#8221;Raleway||||&#8221; body_font_size=&#8221;17&#8243; body_text_color=&#8221;#ffc44a&#8221; background_color=&#8221;#5c62af&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; image=&#8221;http:\/\/kanawasco.co.ke\/wp-content\/uploads\/2017\/03\/toolbox-512-1.png&#8221;]<\/p>\n<p>We endeavor to respond swiftly to customer complaints and inquiries. We forge viable partnerships with our clientele to ensure that the get value for their investment.<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section admin_label=&#8221;section&#8221; fullwidth=&#8221;off&#8221; specialty=&#8221;off&#8221; background_color=&#8221;#ffffca&#8221; inner_shadow=&#8221;on&#8221; parallax=&#8221;off&#8221; transparent_background=&#8221;off&#8221; allow_player_pause=&#8221;off&#8221; parallax_method=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; make_equal=&#8221;off&#8221; use_custom_gutter=&#8221;off&#8221;][et_pb_row admin_label=&#8221;row&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;on&#8221; use_custom_gutter=&#8221;off&#8221; padding_mobile=&#8221;off&#8221; allow_player_pause=&#8221;off&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221; make_equal=&#8221;off&#8221; parallax_1=&#8221;off&#8221; parallax_method_1=&#8221;off&#8221; column_padding_mobile=&#8221;on&#8221;][et_pb_column type=&#8221;4_4&#8243;][et_pb_slider admin_label=&#8221;Slider&#8221; show_arrows=&#8221;off&#8221; show_pagination=&#8221;off&#8221; auto=&#8221;on&#8221; auto_speed=&#8221;5000ms&#8221; auto_ignore_hover=&#8221;off&#8221; parallax=&#8221;off&#8221; parallax_method=&#8221;off&#8221; remove_inner_shadow=&#8221;on&#8221; background_position=&#8221;default&#8221; background_size=&#8221;default&#8221; hide_content_on_mobile=&#8221;off&#8221; hide_cta_on_mobile=&#8221;off&#8221; show_image_video_mobile=&#8221;off&#8221; custom_button=&#8221;off&#8221; button_letter_spacing=&#8221;0&#8243; button_use_icon=&#8221;default&#8221; button_icon_placement=&#8221;right&#8221; button_on_hover=&#8221;on&#8221; button_letter_spacing_hover=&#8221;0&#8243; body_font=&#8221;Raleway||||&#8221; top_padding=&#8221;10px&#8221; bottom_padding=&#8221;10px&#8221;] [et_pb_slide heading=&#8221;Vision&#8221; background_position=&#8221;default&#8221; background_size=&#8221;default&#8221; background_color=&#8221;#5078db&#8221; use_bg_overlay=&#8221;off&#8221; use_text_overlay=&#8221;off&#8221; alignment=&#8221;center&#8221; background_layout=&#8221;light&#8221; allow_player_pause=&#8221;off&#8221; text_border_radius=&#8221;3&#8243; header_font_select=&#8221;Raleway&#8221; header_font=&#8221;Raleway||||&#8221; header_text_color=&#8221;#ffc44a&#8221; body_font_select=&#8221;Raleway&#8221; body_font=&#8221;Raleway||||&#8221; body_text_color=&#8221;#ffffca&#8221; custom_button=&#8221;off&#8221; button_font_select=&#8221;default&#8221; button_font=&#8221;||||&#8221; button_use_icon=&#8221;default&#8221; button_icon_placement=&#8221;right&#8221; button_on_hover=&#8221;on&#8221; header_font_size=&#8221;55&#8243; header_font_size_tablet=&#8221;40&#8243; header_font_size_phone=&#8221;40&#8243; body_font_size=&#8221;24&#8243; body_font_size_tablet=&#8221;25&#8243; body_font_size_phone=&#8221;25&#8243;]<div class='et-slide'>\n\t\t\t\t\t\u201cTo be the leading water service provider in the region\u201d\n\t\t\t\t<\/div>[\/et_pb_slide][et_pb_slide heading=&#8221;Mission&#8221; background_position=&#8221;default&#8221; background_size=&#8221;default&#8221; background_color=&#8221;#5078db&#8221; use_bg_overlay=&#8221;off&#8221; use_text_overlay=&#8221;off&#8221; alignment=&#8221;center&#8221; background_layout=&#8221;light&#8221; allow_player_pause=&#8221;off&#8221; text_border_radius=&#8221;3&#8243; header_font_select=&#8221;Raleway&#8221; header_font=&#8221;Raleway||||&#8221; header_text_color=&#8221;#ffc44a&#8221; body_font_select=&#8221;Raleway&#8221; body_font=&#8221;Raleway||||&#8221; body_text_color=&#8221;#ffffca&#8221; custom_button=&#8221;off&#8221; button_font_select=&#8221;default&#8221; button_font=&#8221;||||&#8221; button_use_icon=&#8221;default&#8221; button_icon_placement=&#8221;right&#8221; button_on_hover=&#8221;on&#8221; header_font_size=&#8221;55&#8243; header_font_size_tablet=&#8221;40&#8243; header_font_size_phone=&#8221;40&#8243; body_font_size=&#8221;23&#8243; body_font_size_tablet=&#8221;23&#8243; body_font_size_phone=&#8221;23&#8243;]<div class='et-slide'>\n\t\t\t\t\t\u201cTo effectively and efficiently provide quality and affordable water and sanitation services.\u201d\n\t\t\t\t<\/div>[\/et_pb_slide][et_pb_slide heading=&#8221;Our Clarion Call&#8221; background_position=&#8221;default&#8221; background_size=&#8221;default&#8221; background_color=&#8221;#5078db&#8221; use_bg_overlay=&#8221;off&#8221; use_text_overlay=&#8221;off&#8221; alignment=&#8221;center&#8221; background_layout=&#8221;light&#8221; allow_player_pause=&#8221;off&#8221; text_border_radius=&#8221;3&#8243; header_font_select=&#8221;Raleway&#8221; header_font=&#8221;Raleway||||&#8221; header_text_color=&#8221;#ffc44a&#8221; body_font_select=&#8221;Raleway&#8221; body_font=&#8221;Raleway||||&#8221; body_text_color=&#8221;#ffffca&#8221; custom_button=&#8221;off&#8221; button_font_select=&#8221;default&#8221; button_font=&#8221;||||&#8221; button_use_icon=&#8221;default&#8221; button_icon_placement=&#8221;right&#8221; button_on_hover=&#8221;on&#8221; header_font_size=&#8221;55&#8243; header_font_size_tablet=&#8221;40&#8243; header_font_size_phone=&#8221;40&#8243; body_font_size=&#8221;23&#8243; body_font_size_tablet=&#8221;23&#8243; body_font_size_phone=&#8221;23&#8243;]<div class='et-slide'>\n\t\t\t\t\t\u201cMaji Safi,Maisha Bora\u201d\n\t\t\t\t<\/div>[\/et_pb_slide] [\/et_pb_slider][et_pb_counters admin_label=&#8221;Bar Counters&#8221; background_layout=&#8221;dark&#8221; background_color=&#8221;#5078db&#8221; bar_bg_color=&#8221;#ffc44a&#8221; use_percentages=&#8221;on&#8221; border_radius=&#8221;3&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; title_font=&#8221;Trebuchet||||&#8221; title_font_size=&#8221;15&#8243; percent_font=&#8221;Georgia||||&#8221; percent_font_size=&#8221;14&#8243;] [et_pb_counter percent=&#8221;80&#8243; label_color=&#8221;#22335d&#8221;]<\/p>\n<p>Brand Strategy<\/p>\n<p>[\/et_pb_counter][et_pb_counter percent=&#8221;90&#8243;]<\/p>\n<p>Customer Happiness<\/p>\n<p>[\/et_pb_counter] [\/et_pb_counters][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Row&#8221;][et_pb_column type=&#8221;1_2&#8243;][et_pb_text admin_label=&#8221;Text&#8221; background_layout=&#8221;light&#8221; text_orientation=&#8221;left&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; text_font_size=&#8221;16&#8243;]<\/p>\n<h1>Our Core Values<\/h1>\n<p>As an integral part of our culture, we are guided by the following values<\/p>\n<ul>\n<li>Integrity \u2013Transparency, accountability and good governance<\/li>\n<li>Efficiency and effectiveness<\/li>\n<li>Customer focus<\/li>\n<li>Team work<\/li>\n<li>Creativity and Innovation<\/li>\n<li>Gender parity<\/li>\n<li>Professionalism<\/li>\n<li>Advocate for environmental protection and conservation<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243;][et_pb_text admin_label=&#8221;Text&#8221; background_layout=&#8221;light&#8221; text_orientation=&#8221;left&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; text_font_size=&#8221;16&#8243;]<\/p>\n<h1>Customer Relations<\/h1>\n<p>We seek to establish and maintain good relationship with our customers.We ensure that:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Attend to customers with courtesy, helpfulness, fairness and friendliness on a case by case basis.<\/li>\n<li>Respect for customers privacy and dignity.<\/li>\n<li>Provide accurate information to customers.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>In this respect, the company has an operational Customer Care desk at the Head Office.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Row&#8221;][et_pb_column type=&#8221;1_2&#8243;][et_pb_text admin_label=&#8221;Text&#8221; background_layout=&#8221;light&#8221; text_orientation=&#8221;left&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; text_font_size=&#8221;16&#8243;]<\/p>\n<h1>Customer&#8217;s Rights and Responsibilities<\/h1>\n<p>Customers have the right to:<\/p>\n<ul>\n<li>Information about the company.<\/li>\n<li>Quality and reliable water and sewerage services<\/li>\n<li>Lodge complaints\/issues<\/li>\n<li>Privacy and confidentiality<\/li>\n<\/ul>\n<p>Equally, customers have the responsibility to:<\/p>\n<ul>\n<li>Pay water and sewerage bills and any other charges promptly<\/li>\n<li>Settle all outstanding bills before vacating premises<\/li>\n<li>Use water and sanitation services economically and efficiently and for in-tended purposes<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Text&#8221; background_layout=&#8221;light&#8221; text_orientation=&#8221;left&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; text_font_size=&#8221;16&#8243;]<\/p>\n<h1>TARIFFS<\/h1>\n<header class=\"top_panel top_panel_custom top_panel_custom_12 top_panel_custom_header-fullwidth without_bg_image \">\n<div class=\"vc_row wpb_row vc_row-fluid breadrcumbTitle vc_custom_1655820140072 shape_divider_top-none shape_divider_bottom-none sc_layouts_row sc_layouts_row_type_normal sc_layouts_hide_on_frontpage scheme_default\"><\/div>\n<\/header>\n<div class=\"menu_mobile menu_mobile_fullscreen scheme_dark\"><\/div>\n<div class=\"page_content_wrap\">\n<div class=\"content_wrap\">\n<div class=\"content\">\n<article id=\"post-2139\" class=\"post_item_single post_type_page post-2139 page type-page status-publish hentry\">\n<div class=\"post_content entry-content\">\n<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1652451660652 shape_divider_top-none shape_divider_bottom-none\">\n<div class=\"wpb_column vc_column_container vc_col-sm-12 sc_layouts_column_icons_position_left\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<h6 class=\"vc_custom_heading\">Gazette Notice No. 10547 of 2023: The Water Act (No. 43 of 2016); Approved Tariff Structure for 2023\/24 to 2025\/26<\/h6>\n<h6 class=\"vc_custom_heading\">Notice is hereby given that Kapsabet Nandi Water and Sanitation Company Ltd has adjusted the water services tariff as per notice of adjustment granted by the regulator, Water Services Regulatory Board (WASREB) in Gazette Notice No. 10547 of 2023. Please take note this adjustment will been effected in your bill for October, 2023.<\/h6>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><a href=\"http:\/\/kanawasco.co.ke\/wp-content\/uploads\/2023\/10\/Kapsabet-Nandi-gazette-Notice.pdf\">Approved Tariff Structure for the Period 2023\/2024 to 2025\/2026<\/a><\/p>\n<p><a href=\"http:\/\/kanawasco.co.ke\/wp-content\/uploads\/2023\/10\/Notice-of-Tariff-Adjustment-Kapsabet-Nandi.pdf\">Letter of Approval By Water Services Regulatory Board<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243;][et_pb_text admin_label=&#8221;Text&#8221; background_layout=&#8221;light&#8221; text_orientation=&#8221;left&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; text_font_size=&#8221;16&#8243;]<\/p>\n<h1>Management Structure<\/h1>\n<ol>\n<li>AGM (Shareholders\/stakeholders<\/li>\n<li>Board of Directors<\/li>\n<li>Corporate Management Team (CMT)<\/li>\n<li>Supervisory team<\/li>\n<\/ol>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Text&#8221; background_layout=&#8221;light&#8221; text_orientation=&#8221;left&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; text_font_size=&#8221;16&#8243;]<\/p>\n<h1>Pay Points<\/h1>\n<p>Customers can pay their bills through the following paypoints;<\/p>\n<ol>\n<li>Through Kenya Commercial Bank revenue account 1131111826.<\/li>\n<li>Through M-Pesa paybill 990720 Account No. is the &#8220;Connection No.&#8221;<\/li>\n<li>Through deposit at Postbank.<\/li>\n<\/ol>\n<p>Our social media accounts: Twitter:@Kanawasco, Facebook:Kapsabet Nandi Water &amp; Sanitation Co. Ltd<\/p>\n<h1>Water Rationing Programme<\/h1>\n<p>Please see the attached our water supply programme;<\/p>\n<p><a href=\"http:\/\/kanawasco.co.ke\/wp-content\/uploads\/2025\/09\/Rationing-Programme-2025.pdf\">Water Supply Programme<\/a><\/p>\n<h1>Customer Service Charter<\/h1>\n<p>Please see the attached our Customer Service Charter ;<\/p>\n<p><a href=\"http:\/\/kanawasco.co.ke\/wp-content\/uploads\/2025\/10\/KANAWASCO-Service-Charter.pdf\">Customer Service Charter<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section admin_label=&#8221;section&#8221; fullwidth=&#8221;on&#8221; specialty=&#8221;off&#8221;][et_pb_fullwidth_slider admin_label=&#8221;Fullwidth Slider&#8221; show_arrows=&#8221;off&#8221; show_pagination=&#8221;on&#8221; auto=&#8221;off&#8221; parallax=&#8221;on&#8221; auto_ignore_hover=&#8221;off&#8221; parallax_method=&#8221;off&#8221; remove_inner_shadow=&#8221;off&#8221; background_position=&#8221;default&#8221; background_size=&#8221;default&#8221; hide_content_on_mobile=&#8221;off&#8221; hide_cta_on_mobile=&#8221;off&#8221; show_image_video_mobile=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_letter_spacing=&#8221;0&#8243; button_use_icon=&#8221;default&#8221; button_icon_placement=&#8221;right&#8221; button_on_hover=&#8221;on&#8221; button_letter_spacing_hover=&#8221;0&#8243; header_text_color=&#8221;#ffc44a&#8221; body_text_color=&#8221;#ffc44a&#8221; button_text_color=&#8221;#ffc44a&#8221; button_bg_color=&#8221;rgba(32,49,91,0.66)&#8221; header_font=&#8221;Trebuchet||||&#8221; body_font=&#8221;Trebuchet||||&#8221;] [et_pb_slide heading=&#8221;KANAWASCO&#8221; button_text=&#8221;Maji Safi,Maisha Bora&#8221; button_link=&#8221;#&#8221; background_image=&#8221;http:\/\/kanawasco.co.ke\/wp-content\/uploads\/2017\/03\/Water-1.jpg&#8221; background_color=&#8221;#ffffff&#8221; alignment=&#8221;center&#8221; background_layout=&#8221;dark&#8221; background_position=&#8221;default&#8221; background_size=&#8221;default&#8221; use_bg_overlay=&#8221;off&#8221; use_text_overlay=&#8221;on&#8221; text_overlay_color=&#8221;rgba(34,51,93,0.83)&#8221; allow_player_pause=&#8221;off&#8221; text_border_radius=&#8221;5&#8243; header_font_select=&#8221;Raleway&#8221; header_font=&#8221;Raleway||||&#8221; body_font_select=&#8221;Open Sans&#8221; body_font=&#8221;Open Sans||||&#8221; custom_button=&#8221;off&#8221; button_font_select=&#8221;default&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-38","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kanawasco.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/38","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kanawasco.co.ke\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kanawasco.co.ke\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kanawasco.co.ke\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kanawasco.co.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=38"}],"version-history":[{"count":46,"href":"https:\/\/kanawasco.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/38\/revisions"}],"predecessor-version":[{"id":1003,"href":"https:\/\/kanawasco.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/38\/revisions\/1003"}],"wp:attachment":[{"href":"https:\/\/kanawasco.co.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=38"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}