Comprehensive Water Solutions
KANAWASCO seeks to provide clean and reliable water supply for the residents of Kapsabet and Nandi Hills and its environs
Forward Thinking
We are keen on ensuring sustainability in provision of our services.We recognize the importance that the population plays in the implementation and success of water projects.
Excellent Customer Service
We endeavor to respond swiftly to customer complaints and inquiries. We forge viable partnerships with our clientele to ensure that the get value for their investment.
- Brand Strategy 80%
- Customer Happiness 90%
Our Core Values
As an integral part of our culture, we are guided by the following values
- Integrity –Transparency, accountability and good governance
- Efficiency and effectiveness
- Customer focus
- Team work
- Creativity and Innovation
- Gender parity
- Professionalism
- Advocate for environmental protection and conservation
Customer Relations
We seek to establish and maintain good relationship with our customers.We ensure that:
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- Attend to customers with courtesy, helpfulness, fairness and friendliness on a case by case basis.
- Respect for customers privacy and dignity.
- Provide accurate information to customers.
In this respect, the company has an operational Customer Care desk at the Head Office.
Customer’s Rights and Responsibilities
Customers have the right to:
- Information about the company.
- Quality and reliable water and sewerage services
- Lodge complaints/issues
- Privacy and confidentiality
Equally, customers have the responsibility to:
- Pay water and sewerage bills and any other charges promptly
- Settle all outstanding bills before vacating premises
- Use water and sanitation services economically and efficiently and for in-tended purposes
TARIFFS
Gazette Notice No. 10547 of 2023: The Water Act (No. 43 of 2016); Approved Tariff Structure for 2023/24 to 2025/26
Notice is hereby given that Kapsabet Nandi Water and Sanitation Company Ltd has adjusted the water services tariff as per notice of adjustment granted by the regulator, Water Services Regulatory Board (WASREB) in Gazette Notice No. 10547 of 2023. Please take note this adjustment will been effected in your bill for October, 2023.
Management Structure
- AGM (Shareholders/stakeholders
- Board of Directors
- Corporate Management Team (CMT)
- Supervisory team
Pay Points
Customers can pay their bills through the following paypoints;
- Through Kenya Commercial Bank revenue account 1131111826.
- Through M-Pesa paybill 990720 Account No. is the “Connection No.”
- Through deposit at Postbank.
Our social media accounts: Twitter:@Kanawasco, Facebook:Kapsabet Nandi Water & Sanitation Co. Ltd
Water Rationing Programme
Please see the attached our water supply programme;