Customer applies for a new connection at the Area/Scheme Customer care desk
Customer pays the survey fee and details sent to the Area/Scheme GIS section for Survey
GIS section forwards the survey results back to Area/Scheme Customer care desk who forwards to GIS section at HQ for mapping
Customer care forwards to the Area /scheme Technical team for the technical survey (of pipes, meter etc.)
Area/Scheme forwards results back to the Area/scheme customer care desk Customer is advised to pay the deposit
Area/Scheme Customer Care Desk forwards forms to customer care Manager for recommendation and onward forwarding to Area /Scheme Manager for further recommendation
Area /Scheme Manager forwards to the New Connection officer for onward forwarding to the CEO through the Technical Manager
New connection officer signs off for the meters at the stores using the meter issuance form and undertakes connection of the meters in the respective Area /Scheme
In undertaking the connection, the new connections officer will be assisted with the respective Area /Scheme Artisan and the meter reader of the zone/route should be notified of the connection by the new connection officer